FAQ

When will you ship my items?

All items are subject to a handling period before they are dispatched. - 99% of orders leave the warehouse within 3-5 days of payment. - We will notify you by email when your items have been shipped.

When will I receive my item(s)?

Your product should be received in 10-15 days after we fulfill the order.

This may be a little longer for international delivery.

For other specialty and free items, please allow 2-4 weeks for delivery as they may be shipping from other countries.

Every product has a shipping tab that will give you a better delivery date estimation. 

Where are my items coming from?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving deliveries.

What is the countdown timer in some product pages?

The countdown timer indicates when the sale will be over.

We can only assure you the price you see on a product page if you buy before the time runs out.

We usually increase the price or remove the product once the countdown is over.

If you have any other questions, please email us at [email protected] and we will do our best to help you out.

I ordered a size and I received a bigger size, why is that?

Some of our items come from Asia where the sizes are usually one number smaller.

So if you order a size, we usually send you a bigger size to make it equivalent to American sizes.

For example, if you order an L, we will send you an XL.

If you order an XL, you should get an XXL.

What is your return and refund policy?

Please check this page for info about this

http://thecyclingfever.com/pages/refunds-returns